‘When you’re speaking to a patient who is deaf or hard-of-hearing, make sure you’re facing them,’ the educator explains before clicking to the next slide. The hospital’s disability awareness training is optional and just a handful of people have shown up. I’m sitting next to another physiotherapist from the 2010 new-graduate program. I pretend not to notice that he is starting to nod off. Apart from when we scoff down lunch, this is the only chance we’ll have to sit down and rest our feet.