Couched in the hollow language of customer care, consumer surveys are just one aspect of the all-pervasive feedback systems and practices that flourish in the digital realm and are embedded into the fabric of our everyday lives. Ultimately, their semblance of care for the customer benefits the corporate bottom line while diverting attention from the interests and welfare of workers.

Kindness has had a makeover. Instrumentalised and monetised, it has been reimagined to align with the dominant cultural narrative of the feeling, individuated self.

Jennifer Maiden woke up in The Lodge during National Poetry Week. The PM’s popularity ratings had dipped