‘Your feedback is important’: the fetish of customer care

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Article
Category
Consumerism

Couched in the hollow language of customer care, consumer surveys are just one aspect of the all-pervasive feedback systems and practices that flourish in the digital realm and are embedded into the fabric of our everyday lives. Ultimately, their semblance of care for the customer benefits the corporate bottom line while diverting attention from the interests and welfare of workers.

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Article
Category
Culture
Friday Features

Witches, scandals and sham guilt

How permanent are the puritanical elements of our society? Where did our sense of enchantment go? What does it mean to be magical? Rivka Galchen’s latest novel Everyone Knows Your Mother Is a Witch (2021) and Shola von Reinhold’s debut novel LOTE (2020) are semi-fictional revisitations of historical records that spill into these questions of our present moment.

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Article
Category
Coronavirus
Policing

Policing a health crisis: protest after the pandemic

From public housing tower lockdowns to the deployment of generals to leadership positions and soldiers to the streets, to the imposition of nighttime curfews that do little if any practical good, the Covid-19 pandemic has provided state and national governments with even more opportunities to look tough in the face of what is in essence, like climate change, a crisis of health rather than law and order.

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Article
Category
Gaming

Game difficulty settings: safeguards or gatekeepers?

It’s clear that the definition of what constitutes a gamer and the debate on difficulty settings are intertwined. The gaming industry has already started shifting its focus to include more diverse audiences. However resistant ‘traditional gamers’ may be, difficulty settings have well and truly arrived and are here to stay. For plenty of people who don’t fit the stereotypical gamer mould, that’s a good thing.

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Article
Category
Mental health

Churning

I’ve been churned, perhaps you’ve been churned, too. Maybe in the future someone you care dearly for will be churned. Churning is a tactic employed by employment services and employers, specifically in the disability sector, to extract the most amount of energy and time from an employee before they burn out and return either to hospital, unemployment, or both. On a strategic level, churning keeps the working class subdued, tired, hungry, doubting, sick.